Shipping policy

At Ascend Clothing, we aim to process and deliver your orders promptly. Please review the shipping information below before placing your order.

Order Processing

Orders are processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.

Processing times may be longer during sales, public holidays or periods of high order volume. Processing time is separate from delivery time.

Shipping Methods

We offer standard and express shipping options where available. Available services and charges will be displayed at checkout.

Orders are dispatched through delivery partners such as SPX or Singapore Post. The carrier used will depend on the selected service and delivery address.

Shipping Rates

Standard shipping is free for Singapore orders of SGD 99 or more, calculated after discounts and excluding shipping charges.

For orders below SGD 99, the applicable shipping fee will be displayed at checkout. Express shipping charges, where available, will also be shown at checkout.

Estimated Delivery Time

Standard delivery within Singapore typically takes 3 business days after dispatch.

Delivery timeframes are estimates and are not guaranteed. Courier disruptions, public holidays, peak periods and other unforeseen circumstances may affect delivery.

Order Tracking

If you provide an email address at checkout, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please allow time for the carrier to update the tracking status after receiving your parcel.

Delivery Details

Please ensure your delivery address, unit number and contact details are accurate and complete.

If you notice an error, email sales@definedbyascend.com immediately. Address changes cannot be guaranteed once an order has been processed or dispatched.

Additional delivery charges may apply if a parcel requires redelivery due to incorrect or incomplete details supplied at checkout.

Shipping Restrictions

Some delivery locations or products may be subject to carrier restrictions or delivery limitations.

If we cannot fulfil delivery to your selected address, we will contact you to discuss an alternative arrangement or an appropriate refund.

Delayed, Lost or Damaged Shipments

If your parcel appears delayed or lost, please email sales@definedbyascend.com with your order number. We will work with the carrier to investigate and arrange an appropriate resolution.

If your order arrives damaged, please contact us promptly with photographs of the parcel, shipping label and affected items. Keep the packaging and contents while we investigate.

Where appropriate, we will arrange a replacement or refund. Please also refer to our Refund & Exchange Policy.

Contact Us

For shipping enquiries or assistance with your order, email sales@definedbyascend.com and include your order number.