Frequently Asked Questions

 

About Ascend

What is Ascend Clothing?
Ascend Clothing is a Singapore-based retailer bringing international athletic apparel and accessories closer to you. We carry brands including GASP, Better Bodies, Explosive Fibres and GymReapers, and more!

Are your products authentic?
Yes. All products sold by Ascend Clothing are genuine.

Are your products ready stock?
Products are stocked in Singapore unless the listing specifically states otherwise. Any pre-order items will be clearly identified.

Why shop with Ascend instead of ordering from overseas?
Enjoy competitive prices, local delivery and the convenience of shopping across multiple international brands in one order (without separate overseas shipping charges).

 

Products & Sizing

How do I choose the right size?
Refer to the size guide on the product page. Sizing and fit vary between brands and styles, so please check your measurements before ordering.

Can you help me choose a size?
Yes. Email sales@definedbyascend.com with the product name, your measurements and preferred fit. We can offer guidance, although fit remains a personal preference.

Will sold-out items be restocked?
Restocks depend on supplier availability. Email us with the product name, size and colour you are looking for, and we will advise where possible.

Orders & Payment

What currency are your prices in?
All prices are displayed in Singapore dollars (SGD).

What payment methods do you accept?
Available payment methods are displayed at checkout.

How do I use a discount code?
Enter your code in the discount field at checkout before completing payment. Check that the discount has been applied, as eligibility and exclusions may vary by promotion.

Can I change or cancel my order?
Please check your order carefully before payment. If you need a change or cancellation, email us immediately. Requests are reviewed case by case and cannot be guaranteed, especially once processing or dispatch has begun.

I entered the wrong delivery address. What should I do?
Email sales@definedbyascend.com immediately with your order number and correct address. Changes cannot be guaranteed after processing or dispatch. Additional charges may apply if redelivery is needed.

Shipping & Delivery

How soon will my order be dispatched?
Orders are normally processed within 1–2 business days after payment confirmation, excluding weekends and public holidays. Processing may take longer during busy periods.

How long does delivery take?
Standard Singapore delivery typically takes 3 business days after dispatch. This is an estimate and is separate from order processing time.

Do you offer free shipping?
Yes. Standard Singapore shipping is free for orders of SGD 99 or more, calculated after discounts and excluding shipping charges. Fees for orders below this amount are displayed at checkout.

Do you offer express shipping?
Express shipping options, where available, will be displayed at checkout with the applicable charges.

How do I track my order?
If you provide an email address at checkout, you will receive a shipping confirmation email with tracking details after dispatch. Tracking updates may take time to appear.

What if my parcel is delayed or missing?
Email us with your order number. We will work with the carrier to investigate and arrange an appropriate resolution.

Returns & Exchanges

Can I exchange an item if it does not fit?
We do not accept exchanges or returns for incorrect size selection, fit preferences or change of mind. Please check the relevant size guide before purchasing.

What if I receive the wrong item?
Email sales@definedbyascend.com promptly, preferably within 7 calendar days of delivery, with your order number and photographs of the item and its labels. Once verified, we will arrange the return and replacement at no additional delivery cost.

What if my item arrives damaged or defective?
Contact us promptly with your order number, clear photographs and a description of the issue. We will assess the item and arrange an appropriate resolution. Our preferred 7-day reporting period does not exclude valid claims for defects discovered later.

Do you offer refunds?
We do not offer refunds for change of mind or incorrect selections. Any approved goodwill refund is issued as Ascend store credit. Where a monetary refund is required, it will normally be returned to the original payment method.

Can store credits be exchanged for cash?
No. Store credits are redeemable towards future purchases and cannot be exchanged for cash.

Contact

How can I contact Ascend Clothing?
Email sales@definedbyascend.com. For order enquiries, include your order number and relevant details so we can assist you efficiently.